Web & Roll - Logo

Last reviewed: May 2026

Please read these terms carefully before engaging our services. By instructing Web & Roll to carry out work on your behalf, you agree to be bound by the following terms.

Web & Roll trades as ImDigital Ltd, a company registered in England and Wales under number 10603819. VAT number: 261205736. Registered address: Electric Works, Sheffield Digital Campus, Sheffield, S1 2BJ. Contact: hello@webandroll.co.uk | 0114 360 0420.

1. Our Services

Web & Roll provides web design, web development, digital marketing, SEO, PPC management, social media management, hosting, graphic design and related services. The specific services to be provided, timescales and fees will be set out in a written proposal or statement of work agreed between us before work begins.

2. Quotes and Proposals

All quotes and proposals are valid for 14 days from the date of issue unless otherwise stated. A project begins when you confirm your acceptance of a proposal in writing (including by email) and a deposit has been received where applicable. No variation to the agreed scope of work will be made without written agreement from both parties.

3. Fees and Payment

Fees are set out in the agreed proposal or statement of work. Unless otherwise agreed:

  • A deposit of 50% of the project fee is required before work begins on web design and development projects
  • The remaining balance is due on project completion and prior to launch
  • Ongoing services (SEO, PPC management, hosting, social media) are invoiced monthly in advance
  • For PPC and paid media campaigns, our management fee is charged in addition to your advertising budget, which you pay directly to the relevant platform
  • All fees are subject to VAT at the prevailing rate
  • Payment is due within 14 days of invoice date

We reserve the right to suspend work or services if invoices are not paid within 30 days of the due date. Invoices unpaid after 60 days may be subject to interest under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Client Responsibilities

To allow us to deliver the agreed services, you agree to:

  • Provide us with all information, content, assets and access we reasonably require, within agreed timescales
  • Ensure that any content or materials you provide to us do not infringe the intellectual property rights of any third party
  • Obtain any necessary licences, permissions or consents required for content you provide
  • Appoint a single point of contact with authority to provide instructions and approve work on your behalf
  • Respond to requests for feedback, approval or information within agreed timeframes

Delays caused by failure to meet these responsibilities may result in revised delivery timescales or additional charges, which we will communicate to you in advance.

5. Intellectual Property

On receipt of full payment, all intellectual property rights in the deliverables created specifically for you under this agreement will be assigned to you. This includes website designs, written content and graphic assets created as part of your project.

The following are not included in this assignment and remain the property of Web & Roll or their respective owners:

  • Third-party software, frameworks, libraries and plugins used in the build (which are subject to their own licences)
  • Pre-existing tools, templates or methodologies developed by Web & Roll prior to or independently of your project
  • Any work not paid for in full

We retain the right to feature your project in our portfolio and case studies unless you request otherwise in writing.

6. Hosting and Uptime

Where we provide hosting, we use reputable infrastructure providers including Vercel, AWS, Google Cloud Platform and Digital Ocean. We aim to maintain maximum uptime but cannot guarantee 100% availability due to factors outside our control, including scheduled maintenance, third-party outages and force majeure events.

We will notify you of planned maintenance where possible and will respond promptly to any hosting issues that arise.

7. Third-Party Services

Some of our services involve the use of third-party platforms (Google Ads, Bing Ads, social media platforms, analytics tools and others). We manage these on your behalf but are not responsible for changes to third-party pricing, policies, algorithms or availability that affect the services we provide. We will notify you of any significant changes that affect your campaigns or projects.

8. PPC and Paid Media

For PPC and paid media management:

  • Your advertising budget is paid directly to the relevant platform (Google, Bing, Meta etc.) and is separate from our management fee
  • We do not guarantee specific results, rankings or return on ad spend - paid media performance depends on factors including competition, market conditions and landing page quality
  • We will provide regular reporting and make reasonable efforts to optimise campaigns within the agreed budget
  • Minimum notice of 30 days is required to terminate a paid media management agreement

9. SEO

SEO results cannot be guaranteed. Search engine rankings are determined by the algorithms of third-party search engines and are subject to change. We will carry out agreed SEO activities to a professional standard and report transparently on progress. We do not use techniques that violate Google's Webmaster Guidelines.

10. Confidentiality

Both parties agree to keep confidential any information disclosed by the other party that is reasonably understood to be confidential, and not to use or disclose it except in the performance of this agreement or as required by law. This obligation continues for two years after the end of the agreement.

11. Cancellation

Project work - You may cancel a project at any time by written notice. Work completed up to the point of cancellation will be invoiced at the agreed rate. The deposit is non-refundable once work has commenced.

Ongoing services - Either party may terminate ongoing service agreements by giving 30 days' written notice. Fees for the notice period remain payable. Prepaid fees for services not yet delivered will be refunded on a pro-rata basis.

Right to cancel - If you are contracting as a consumer (outside of your business), you have the right to cancel within 14 days of entering into the agreement, provided work has not yet commenced at your request.

12. Liability

We will provide all services with reasonable skill and care. Our total liability to you under or in connection with this agreement (whether in contract, tort, negligence or otherwise) is limited to the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

We are not liable for:

  • Loss of revenue, profit, business or anticipated savings
  • Loss of data (other than as a direct result of our negligence)
  • Indirect or consequential losses of any kind

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded by law.

13. Force Majeure

Neither party will be liable for failure to perform its obligations if such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, pandemic, power failure, internet outage or government action. The affected party will notify the other promptly and both parties will use reasonable endeavours to minimise the impact.

14. Governing Law

These terms are governed by the law of England and Wales. Any disputes arising from or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these terms from time to time. The current version will always be published on our website with a "last reviewed" date. Continued engagement with our services following any update constitutes acceptance of the revised terms.

16. Complaints

We take complaints seriously and aim to resolve all issues promptly. If you have a complaint, please contact us in the first instance at info@webandroll.co.uk or call 0114 360 0420. We will acknowledge your complaint within two working days and aim to resolve it within 14 working days.