Custom AI chatbots
AI. Chatbots.
A well-built AI chatbot handles the conversations your team doesn't have time for - qualifying leads at midnight, answering common questions instantly, booking appointments without back-and-forth. We build them from scratch, trained on your business, not a generic template bolted onto your site.
What a chatbot actually does
Beyond the live chat widget.
Most businesses that haven't invested in AI chatbots are still using basic live chat - a widget that sits in the corner and waits for someone from the team to respond. That's not a chatbot, it's a messaging tool. An AI chatbot is different - it understands natural language, draws on your business information, follows a defined conversation flow and takes action based on what the user says.
The difference in outcome is significant. A team member can handle one conversation at a time during working hours. An AI chatbot handles unlimited conversations simultaneously, at any hour, with consistent quality and a defined escalation path for anything it can't handle.
What to expect
What a well-built chatbot delivers.
Design projects go wrong most often when the brief is vague or the feedback process isn't structured. We address both from the start.
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Scooby Clinic Chesterfield
A long-term website and digital marketing partnership with Scooby Clinic in Chesterfield. After designing their original website, we returned seven years later to deliver a complete redesign, building on the strong relationship established with the customer over that time.
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MorfittSmith Hillsborough
A long-term SEO and AI-focused digital marketing campaign for a leading Sheffield estate agent based in Hillsborough. Helping MorfittSmith strengthen its local search presence through location pages, industry blogs, FAQs and Google Business Profile optimisation.
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Feline Tattoo Sheffield
A complete website redesign for Sheffield’s longest-running tattoo and piercing studio, helping Feline Tattoo reclaim its online presence, showcase its award-winning artists and present its experience through a bold, distinctive website that reflects the studio’s personality.
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Home Snagging UK
A complete website redesign and ongoing digital marketing campaign for a nationwide home snagging company, helping Home Snagging UK improve its Google rankings, reach new-build homeowners across the country and generate consistent online bookings and enquiries.
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Mayfield Alpacas Sheffield
A complete branding, website and eCommerce project for a popular Sheffield alpaca farm and animal sanctuary, helping Mayfield Alpacas showcase its visitor experiences, strengthen its online presence and accept bookings and secure payments directly through the website.
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Drainage 2000
For more than seven years, Web & Roll has supported Drainage 2000 with website development, SEO, Google Ads and social media marketing. Through a long-term digital strategy, we have helped transform their online presence and increase visibility.
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Threepwood Consulting, Manchester
A complete website redesign and bespoke 3D visualisation project for a leading power engineering consultancy - helping Threepwood Consulting present highly technical services to a global client base with the clarity, authority and visual quality their reputation demands.
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ClearAIR PIV
A new website and full digital marketing strategy for a growing PIV installation business — built around location-led SEO and a content architecture designed to generate leads across a rapidly expanding service area covering 40+ towns and cities.
Mansfield Fireplace & Stove Centre
A complete digital overhaul for a family-run fireplace and stove specialist — delivering an 8x increase in organic traffic, 6x growth in keyword rankings and a tripling of showroom footfall through web design, SEO and targeted PPC.
Leedum Ltd
A complete website redesign, SEO copywriting and managed hosting project for a specialist automotive and upholstery component manufacturer, helping Leedum showcase its extensive product range, technical capabilities and more than 70 years of industry experience.
Read more“We’ve worked with Web & Roll for several years, looking after our website, SEO and online presence, and the results have made a huge difference to our business. Ian, Tom and the team understand what we’re trying to achieve, are always on hand when needed and genuinely care about helping our business grow. Our website and Google presence are now a major source of enquiries for AMPM Property Maintenance. A brilliant Sheffield company and a team we trust completely. Highly recommended. ⭐⭐⭐⭐⭐”
“We’ve worked with Web and Roll across both SEO and consultancy partnerships and have always found them incredibly knowledgeable, proactive and on the ball. They’re consistently ahead of the latest trends and developments, bringing fresh ideas and valuable insight that genuinely helps us stay one step ahead. The team are responsive, easy to work with and always happy to offer advice when needed. A great company to work alongside and a partnership we really value. Highly recommended!”
“Great work from the boys at web & roll. We’ve had our new website designed, tweaked and constantly worked on until we got exactly what we wanted. A big thanks!”
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“Had an e-commerce site that wasn’t working correctly. They offered advice and helped us move to a different platform. Thanks so much!”
“Anybody looking for a website marketing company this is the only company you need to deal with. These guys Ian and Tom know what they’re doing. Very very good and knowledgeable and don’t just take your money and do nothing in return they give excellent service. I was recommended to these guys after going through a very bad experience with another company and I wish I’d found them sooner. Nothing is too much trouble and there always there when I need advice and guidance. I’d give 10 stars if I could!!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
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“We are thrilled with our new website! Excellent collaboration; we had a concept for our new website, and we achieved it and more. With its excellent modern design and quick loading speed, this has advanced our company. We were able to make sure we didn't overlook anything that could significantly improve our enquiries thanks to Web and Roll.”
“Fantastic job all around! Great person to work with, everything finished to a high standard. Didn’t just complete the work we sent across but also suggested improvements throughout where he could see fit. You can’t ask for more at all”
“I have worked with Ian and Tom for a number of years. They have always been very helpful, explaining everything clearly and responding quickly. Wouldn't hesitate to recommend to others. Steph”
“We have had a long-standing relationship with Web & Roll for several years. They have always been prompt in their response, extremely helpful, and possess great knowledge in their field. They have a clear understanding of our work, priorities, and requirements. For all our web development and online marketing needs, they have proved to be our go-to team. We firmly believe that we have found a committed partner who is always ready to support us and deliver on our online needs.”
“A very dedicated team and very professional with great results”
“Ian created my website a couple of years ago now and did a great job in advising me what to put in it. Since the website went live I’ve had hundreds of enquiries. I would definitely recommend this company if you’re thinking of creating a new website.”
“Would definitely recommend thanks if you need any help regarding website problems this company is fantastic went through it on the phone much appreciated”
“Highly recommend. If you are struggling with anything relating to your website. Professional, excellent communication, great attention to detail and will speak to you on the telephone.”
“Brilliant, can’t thank them enough so easy to work with highly recommend”
“Tom and Ian did a great job of designing a new website for our business and providing general advice on how to increase our online presence. In the first month we have seen a marked increase in website traffic and average session duration, and a reduction in bounce rate. We have also received significantly more job applications, new business enquiries and general enquires through our new site compared with our old one.”
“We initially used Web and Roll for an SEO campaign which was very successful in achieving our aims. Following on from this Web and Roll have also designed us a new website which we are very pleased with, and run further marketing claims over Google and Facebook. Everyone we have dealt with has been responsive, knowledgeable and professional and we have been very happy with the results.”
“Tom and Ian have been first class helping us set up our website and advising us on ongoing SEO and Google Ad campaigns. I recommend them to everyone struggling to get a great website up and running.”
“We have used Web and Roll for assistance with a Google Adwords account. I was sceptical at first as I was running it myself, but they clearly know what to do better than I did and I am getting a load more enquiries coming through than I was before. Would definitely recommend”
“Ian and Tom helped me bring my idea alive despite me knowing zero about web design. Approachable, enthusiastic and patient, all great qualities that helped me navigate my way into the unknown world of setting up my own business. They made it seem less scary, and worked with me at my pace, and with my time zone! Come to Florida Ian and Tom first rounds on me. Professional, quality and very reasonably priced. Will absolutely recommend. 5 stars from me.”
“Tom and Ian not only created my lovely web site, but they are on hand to answer all my daft questions. Thank you.”
“Absolutely fantastic service buy Tom and Ian. I couldn't ask for better people to make my site for my business for me, they were both constantly In touch and giving creative ideas and advice! Would highly recommend using these again as they were very fast and the cheapest price around....cheers lads.”
“Tom is amazing! He built me a new site and used key words and marketing that has changed my sales and my ranking on google substantially! l asked Tom if he could get me on the first page of google and he has done that where no one else could before. His rates are reasonable, he is friendly and professional and I highly recommend him!”
AI Integration
We integrate AI tools and models into the existing systems of businesses across Sheffield and Yorkshire - connecting AI capability to your CRM, eCommerce platform, internal tools and third-party APIs so it works within your existing workflow.
AI Analytics
We set up GA4 and Google Data Studio for businesses across Sheffield and Yorkshire - clear, accurate dashboards that show what's actually driving leads and revenue, not just raw session data.
AI Automation
We build custom AI automation for businesses across Sheffield and Yorkshire - eliminating repetitive manual processes including lead routing, data processing, document handling and report generation.
AI Content Generation
We build AI content generation workflows for businesses across Sheffield and Yorkshire - scalable production of product descriptions, location pages, blog posts and more, with quality and brand consistency maintained throughout.